Privacy Policy

Effective Date: 4.9.25
Business Name: POD Café Portreath Limited T/A Basset Arms
Contact: hello@bassetarms.co.uk

1. Introduction

This Privacy Policy explains how Basset Arms collects, uses, and protects your personal data when you visit our website, contact us, book a stay, or sign up for our loyalty club or mailing list.

We are committed to safeguarding your privacy and ensuring your data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following personal data:

• Identity Data: Name, date of birth, gender
• Contact Data: Email address, phone number, postal address
• Booking Data: Stay dates, preferences, transaction history
• Marketing Data: Preferences for receiving communications
• Technical Data: IP address, browser type, device information (via cookies)

We do not knowingly collect data from individuals under 16 years of age.

3. How We Use Your Data

We use your data to:

• Process bookings and provide services
• Communicate with you about your stay
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: For marketing communications and mailing list sign-up
• Contract: To fulfil bookings and provide services
• Legal Obligation: For record-keeping and compliance
• Legitimate Interest: To improve services and ensure security

5. Sharing Your Data

We do not sell your data. We may share it with:

• Payment processors
• Booking platforms
• Legal or regulatory authorities (if requested)

All third parties are contractually obligated to protect your data.

6. Cookies and Analytics

Our website uses cookies to enhance user experience and collect anonymous analytics data. You will be asked to consent to cookies when you visit the site. You can manage cookie preferences in your browser settings.

7. Your Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Object to processing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please contact us in writing at Basset Arms, Tregea Hill, Portreath, Cornwall TR16 4NG

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined above. Booking and transaction data may be retained for up to 6 years for legal compliance.

9. Security

We take reasonable steps to protect your data using secure systems and protocols. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.